Refund Policy

At Cruiselineservice, we strive to provide our customers with an exceptional cruise experience. However, we understand that circumstances may arise that require you to cancel or modify your booking. Our refund policy is designed to offer clarity and fairness to all our customers.

1. Refund Eligibility

• Full Refund: Cancellations made 60 days or more before the scheduled departure date are eligible for a full refund, excluding any non-refundable deposits.
• Partial Refund: Cancellations made between 30 to 59 days before departure will receive a 50% refund of the total booking amount.
• No Refund: Cancellations made less than 30 days before departure are non-refundable.

2. Non-Refundable Deposits

Certain promotions and special discounts may require a non-refundable deposit at the time of booking. These deposits are non-refundable under any circumstances unless otherwise stated in the booking terms.

3. Refund Process

• Refund requests must be submitted via email to [insert email] with your booking details.
• Approved refunds will be issued within 14 business days from the approval date.
• The original payment method used at the time of booking will be utilized to handle refunds..
• Cruiselineservice is not responsible for delays caused by banking institutions.

4. Modifications and Rescheduling

• Customers can modify or reschedule their booking up to 30 days before departure, subject to availability.
• A rescheduling fee may apply depending on the cruise itinerary and time frame of the change.
• If the new booking costs more than the original, the customer must pay the difference.

5. No-Show Policy

Guests who fail to board the cruise on the scheduled departure date will not be eligible for a refund or rescheduling.

6. Travel Insurance

We highly recommend purchasing travel insurance to cover unexpected cancellations, medical emergencies, or other travel disruptions.

7. Cancellation by Cruiselineservice

In the rare event that Cruiselineservice cancels a cruise due to weather conditions, operational issues, or other unforeseen circumstances:

• Customers are entitled to a full refund or the option to reschedule at no extra charge.
• Cruiselineservice is not responsible for additional costs incurred by customers.